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Managed Services

Overview

CyberTech is a leader in the Application Management and Support area offering a host of services for leading enterprise platforms such as SAP and Business Objects.

We use state-of-the-art support center management methodologies to provide end-to-end functional and technical application support. With new ZRSSTM methodology, CyberTech ensures Reduction in Risk, Reduction in Total Cost of Ownership and Increase in Management’s Commitment. Our new CyberSupport Portal is a state-of-the-art, one-stop managed services platform that not only provides online ticketing facility, performance measurement facility, knowledge repository under an umbrella but also reflect our customer’s value-proposition and belief.

Through our proprietary cost optimization model (CyberOpR), we offer a unique, knowledge-based support solution designed to deliver significant operational expenditure savings.

Our flexible engagement models powered by our onsite-offshore delivery capability and process improvement frameworks significantly improves your application performance and minimizes down time. You can thus rest assured of a high performing, self-sufficient IT set-up and direct your valuable time and resources to strategic activities.

Solutions
Expertise
ABAP Support
  • Support existing development
  • New developments
  • Enhancements
  • Workflows
  • Performance tuning and troubleshooting
  • Interfaces
  • Data Uploads
  • Integration
  • Documentation
  • Upgrades
PI Support
  • Monitoring and administration
  • End-to-end Integration support
  • Upgrades
Analytics Support
  • Daily monitoring
  • Custom enhancements
  • ETL activities
  • Performance tuning
  • Upgrades
  • Documentation
Functional Support across all the major modules of SAP business suite
  • General Support
  • Documentation
  • User training
  • SAP upgrades